It appears that Jeff Bezos has brought dangerous levels of toxicity to his Blue Origin space venture.
Alexandra Abrams, Former Head of Blue Origin Employee Communications, and 20 other former employees who are at this point anonymous because of fears of retaliation, have described a work environment that is so profoundly toxic and dysfunctional to constitute a safety issue.
The basic point here is that unlike Amazon, where selling books ain't rocket science, this is ……… well ……… rocket science:
We are a group of 21 former and current employees of Blue Origin. Many of us have spent our careers dreaming of helping to launch a crewed rocket into space and seeing it safely touch back down on Earth. But when Jeff Bezos flew to space this July, we did not share his elation. Instead, many of us watched with an overwhelming sense of unease. Some of us couldn’t bear to watch at all.
Blue Origin’s mission statement features prominently on its website, and it’s a lofty one: “enabling a future where millions of people are living and working in space to benefit Earth.” All of us joined Blue Origin eager to innovate and to open access to space for the benefit of humanity. We believe exploring the possibilities for human civilization beyond Earth is a necessity. But if this company’s culture and work environment are a template for the future Jeff Bezos envisions, we are headed in a direction that reflects the worst of the world we live in now, and sorely needs to change.
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Professional dissent at Blue Origin is actively stifled. Smith personally told one of us to not make it easy for employees to ask questions at company town halls—one of the only available forums for live, open discussion. Smith also asked his COO for a list of employees who were troublemakers or agitators. The list was then distributed to senior leaders so they could “have a talk” with the agitators in their groups. Critics inside the company have been forced out for speaking up and offered payment in exchange for signing even more restrictive nondisclosure agreements—including some of the engineers who ensure the very safety of the rockets. Smith’s inner circle of loyalists makes unilateral decisions, often without the buy-in of engineers, other experts, or senior leaders across various departments.
This suppression of dissent brings us to the matter of safety, which for many of us is the driving force for coming forward with this essay. At Blue Origin, a common question during high-level meetings was, “When will Elon or Branson fly?” Competing with other billionaires—and “making progress for Jeff”—seemed to take precedence over safety concerns that would have slowed down the schedule.
In 2020, company leaders demonstrated increasing impatience with New Shepard’s schedule of a few flights per year; their goal, routinely communicated to operations and maintenance staff, was to scale to more than 40. Some of us felt that with the resources and staff available, leadership’s race to launch at such a breakneck speed was seriously compromising flight safety. When Challenger exploded, the government’s investigation determined that the push to keep to a schedule of 24 flights per year “directly contributed to unsafe launch operations.” Of note: the Challenger report also cited internal stifling of differences of opinion as one of the organizational issues that led to the disaster and loss of life.In the opinion of an engineer who has signed on to this essay, “Blue Origin has been lucky that nothing has happened so far.” Many of this essay’s authors say they would not fly on a Blue Origin vehicle. And no wonder—we have all seen how often teams are stretched beyond reasonable limits. In 2019, the team assigned to operate and maintain one of New Shepard’s subsystems included only a few engineers working long hours. Their responsibilities, in some of our opinions, went far beyond what would be manageable for a team double the size, ranging from investigating the root cause of failures to conducting regular preventative maintenance on the rocket's systems.
………We have seen a pattern of decision-making that often prioritizes execution speed and cost reduction over the appropriate resourcing to ensure quality. In 2018, when one team lead took over, the team had documented more than 1,000 problem reports related to the engines that power Blue Origin’s rockets, which had never been addressed.
Many of us see history repeating itself. Should we allow commercial entities intent on flying an increasing number of people to space to make the same errors and accountability oversights that led to past disasters? NASA, as a civilian agency, is accountable to the public. Blue Origin, a private company, is not.
As the old saying goes, "A fish rots from the head."
Bezos is a lawless and toxic individual who creates lawless and toxic organizations. This is not a recipe for safety, as is evident from the horrific safety record at Amazon warehouses.