Showing posts with label Right to Repair. Show all posts
Showing posts with label Right to Repair. Show all posts

28 September 2026

Why the US Navy Is in Decline

The Seawolf Class Boat USS Connecticut ran into an uncharted underwater mountain in 2021.

It limped back to port, and was supposed to repaired last year, about 4 years, which is a complete mind f%$#.  The initial construction of the boat took 5 years. 

Now it will not return to service until at least 2027.

By way of context, Connecticut is slated for retirement in 2031, so it will have been repair for 6 of its last 10 years of service.

The U.S. Navy’s schedule for getting USS Connecticut, one of its prized Seawolf class nuclear attack submarines, back into service has slipped into next summer. The boat suffered severe damage, especially to its bow, in a collision with an underwater seamount in the South China Sea in 2021. The service had previously hoped that repairs would be finished before the end of this year, and planning is also now underway for the submarine’s retirement in 2031. This would mean it could serve for just four years before being pulled from service once and for all.

“USS Connecticut (SSN 22) is currently undergoing a complex Extended Docking Selected Restricted Availability (EDSRA) at Puget Sound Naval Shipyard & Intermediate Maintenance Facility. Current work consists of structural and systems restoration and required lifecycle maintenance,” a Navy official told TWZ today. “The Navy’s target completion date for the availability is the summer of 2027. PSNS & IMF is dedicated to executing this work with the highest standards of safety, technical accuracy, and craftsmanship to ensure the ship returns to the fleet ready to take its place at the tip of the spear in defense of our nation’s interests.”

I'm guessing that a lot of this delay comes from contractor's rat-f%$#ing the ability of the Navy to conduct repairs in house, but I am cynical that way.

09 July 2026

At Least These Goniffs Have Been Stopped for a Decade

I am referring, of course, to John Deere, who have been forced into a settlement that requires them to allow farmers to fix their own tractors.

The Right to Repair movement is generally associated with electronics, but its latest battle has been fought—and won—on an entirely different front: the ranches of America’s heartland. The issue at hand was a dispute between the Federal Trade Commission and tractor/farm equipment manufacturing company John Deere, and, specifically, a suit filed jointly by the FTC and five states against the company back in 2025. That suit was settled this week, and the settlement represents a resounding victory for the plaintiffs.

The FTC’s statement about the case accused the company of “illegally restrict[ing] the ability of farmers and independent technicians to repair Deere equipment, including tractors and combine [harvesters].” That statement was issued by then-FTC chair Lina Khan, who has since been removed from the position by the Trump administration and replaced by the more “deal-friendly,” in the words of the New York Times, Andrew Ferguson. (She has since served as part of NYC Mayor Zohran Mamdani’s transition team.)

………

Nevertheless, John Deere’s eagerness to reap the amber waves of gain that could be had by redefining the concept of ownership has meant that they’ve spent the last decade doing their very best to make it difficult for anyone but authorized dealers to repair their machinery. In particular, as per the FTC’s statement on this week’s settlement, the company “makes the only software repair tools capable of performing all electronic repairs on Deere equipment…[but] has previously made such tools available only to its authorized dealers, forcing farmers to rely on authorized dealers for many necessary repairs.” And as Wien explained in 2025, those software tools are copyrighted, so “not only [were] [John Deere] being anti-competitive, it [was] literally illegal to compete with them.”

That’s all set to change with the settlement reached between the company and the FTC this week. The FTC’s statement on the matter explains that the terms of the settlement require John Deere to “provide farmers and independent repair providers with the same equipment repair resources, including applicable software capabilities, that it currently provides to authorized Deere dealers”—and to do so “for the next 10 years and under the supervision of the FTC and plaintiff states.” 

This is good.  What would have been better would have been to send some Deere senior executives to jail. 

03 May 2026

Good News Everyone!

The forces of evil have failed in their efforts to emasculate Colorado's right to repair laws.

I am pleased and shocked by this. 

A controversial bill in Colorado that would have undone some repair protections in the state has failed. The bill had been the target of right-to-repair advocates, who saw it as a bellwether for how tech companies might try to undo repair legislation more broadly in the US.

Colorado’s landmark 2024 repair law, the Consumer Right to Repair Digital Electronic Equipment, went into effect in January 2026 and ensured access to tools and documentation people needed to modify and fix digital electronics such as phones, computers, and Wi-Fi routers. The new bill, SB26-090, would have carved out an exception to those repair protections for “critical infrastructure,” a loosely defined term that repair advocates worried could be applied to just about any technology.

SB26-090 was introduced during a Colorado Senate hearing on April 2 and was supported by lobbying efforts from companies such as Cisco and IBM. It passed that hearing unanimously. The bill then passed in the Colorado Senate on April 16. On Monday evening, the bill was discussed in a long, delayed hearing in the Colorado House’s State, Civic, Military, and Veterans Affairs Committee. Dozens of supporters and detractors gave public comments. Finally, the bill was shot down in a 7-to-4 vote and classified as postponed indefinitely.

It's rare to get a pleasant surprise these days. 

06 September 2025

And Following the Judge's Capitulation to Google

The, "Let's be evil," company will take the first steps toward banning the ability of users to load software of their choice on their computers. 

By software, I mean apps, and by computer, I mean the device that you hold in your hand to make calls and surf the web, which has thousands of times more computing power, and thousands of times more memory, than was used to put men on the moon.

They are claiming that it is just registration for developers, but we know this sort of enshittification goes. 

Guck Foogle. 

Android's open nature set it apart from the iPhone as the era of touchscreen smartphones began nearly two decades ago. Little by little, Google has traded some of that openness for security, and its next security initiative could make the biggest concessions yet in the name of blocking bad apps. Google has announced plans to begin verifying the identities of all Android app developers, and not just those publishing on the Play Store. Google intends to verify developer identities no matter where they offer their content, and apps without verification won't work on most Android devices in the coming years.

Google used to do very little curation of the Play Store (or Android Market, if you go back far enough), but it has long sought to improve the platform's reputation as being less secure than the Apple App Store. Years ago, you could publish actual exploits in the official store to gain root access on phones, but now there are multiple reviews and detection mechanisms to reduce the prevalence of malware and banned content. While the Play Store is still not perfect, Google claims apps sideloaded from outside its store are 50 times more likely to contain malware.

This, we are led to believe, is the impetus for Google's new developer verification system. The company describes it like an "ID check at the airport." Since requiring all Google Play app developers to verify their identities in 2023, it has seen a precipitous drop in malware and fraud. Bad actors in Google Play leveraged anonymity to distribute malicious apps, so it stands to reason that verifying app developers outside of Google Play could also enhance security.

Bullsh%$.  This is your phone, not a multi ton metal tube that can be flown into buildings.

This is about their locking out developers who creat apps that they don't likd.  ("I'm sorry, but your ID info seems to be non-authentic")

Also, it means that anyone who writes a pro-democracy app in, for example, China, will be ratted  out to the secret police. 

I own my computer, I should be allowed to run whatever software that I choose on it. 

02 June 2024

Hopefully, Deere Loses Big Time

Federal Judge Iain Johnston has ruled that the class action lawsuit against John Deere’s repair practices can go forward.

Considering the fact that he was appointed by Trump, and that he was a member of the Federalist Society, this is a pleasant surprise.

If you have been living in a cave, you are probably unaware that John Deere has been locking down its tractors so that farmers and independent mechanics cannot repair them or use 3rd party parts.

This is one reason why older unrestricted tractors actually sell for a premium over the newer models.

Of course, the certification of class action is not a victory in court, but frequently, particularly in front of Republican appointed judges and Federalist Society members, it is the highest hurdle to clear.

But clear it they did:

A U.S. judge on Monday said Deere & Co must face claims from crop farms and farmers that the agricultural machinery maker has unlawfully conspired to restrict services for maintenance and repair.

U.S. District Judge Iain Johnston in Rockford, Illinois, rejected Deere's effort to dismiss consolidated lawsuits accusing the Moline, Illinois-based company of violating U.S. antitrust law.
The judge said the plaintiffs had met legal thresholds to pursue their claims.

"According to the complaint's allegations, Deere has the ultimate control of the repair services market," Johnston wrote in his 89-page order. "These allegations are not mere legal conclusions. The complaint is chock-full of factual allegations to support this conclusion."

Deere has denied the allegations and will have a chance at a later stage in the case to dispute the merits of the farmers' claims. 

………

 In the Deere litigation, six prospective class actions were consolidated last year before Johnston. The cases allege Deere has conspired with dealerships to control where and how machines are maintained and repaired. 

The complaint said farmers are "prevented from using trusted, less expensive, and more conveniently located skilled mechanics who are not affiliated with Deere."

It is self evident that people should be allowed to repair stuff that they own, and even (former)Federalist Society members get that.

28 March 2024

Good News Everyone!

Oregon's Gover has signed a right-to-repair law with a fabulous twist, it is the first in the nation that outlaws parts pairing.

Parts pairing is the use of digital signatures to prevent the re-use of parts and the use of compatible 3rd party parts.

Printer ink and HP are a classic example of using this tactic to maximize their profits at the expense of their users:

Oregon Governor Tina Kotek today signed the state's Right to Repair Act, which will push manufacturers to provide more repair options for their products than any other state so far.

The law, like those passed in New York, California, and Minnesota, will require many manufacturers to provide the same parts, tools, and documentation to individuals and repair shops that they provide to their own repair teams.

But Oregon's bill goes further, preventing companies from implementing schemes that require parts to be verified through encrypted software checks before they will function. Known as parts pairing or serialization, Oregon's bill, SB 1596, is the first in the nation to target that practice. Oregon State Senator Janeen Sollman (D) and Representative Courtney Neron (D) sponsored and pushed the bill in the state senate and legislature. 

………

Oregon's bill isn't stronger in every regard. For one, there is no set number of years for a manufacturer to support a device with repair support. Parts pairing is prohibited only on devices sold in 2025 and later. And there are carve-outs for certain kinds of electronics and devices, including video game consoles, medical devices, HVAC systems, motor vehicles, and—as with other states—"electric toothbrushes."

This is a major step forward.

Unfortunately, the DMCA and WIPO make further progress more difficult.

01 January 2024

How Is This Not Illegal?

Locomotive and rolling stock manufacturer Newag was caught bricking trains that were serviced by third parties.

Specifically, the locomotives "Phoned home" with its location, not an uncommon feature in the railroad world, and if they determined that the locomotive had spent more than a few days at a non-Newag repair facility, they would send a signal to render the engines inoperative:

An unusual right-to-repair drama is disrupting railroad travel in Poland despite efforts by hackers who helped repair trains that allegedly were designed to stop functioning when serviced by anyone but Newag, the train manufacturer.

Members of an ethical hacking group called Dragon Sector, including Sergiusz Bazański and Michał Kowalczyk, were called upon by a train repair shop, Serwis Pojazdów Szynowych (SPS), to analyze train software in June 2022. SPS was desperate to figure out what was causing "mysterious failures" that shut down several vehicles owned by Polish train operator the Lower Silesian Railway, Polish infrastructure trade publication Rynek Kolejowy reported. At that point, the shortage of trains had already become "a serious problem" for carriers and passengers, as fewer available cars meant shorter trains and reduced rider capacity, Rynek Kolejowy reported.

Dragon Sector spent two months analyzing the software, finding that "the manufacturer's interference" led to "forced failures and to the fact that the trains did not start," and concluding that bricking the trains "was a deliberate action on Newag's part."

According to Dragon Sector, Newag entered code into the control systems of Impuls trains to stop them from operating if a GPS tracker indicated that the train was parked for several days at an independent repair shop.

The trains "were given the logic that they would not move if they were parked in a specific location in Poland, and these locations were the service hall of SPS and the halls of other similar companies in the industry," Dragon Sector's team alleged. "Even one of the SPS halls, which was still under construction, was included."

The code also allegedly bricked the train if "certain components had been replaced without a manufacturer-approved serial number," 404 Media reported.

In a statement, Newag denied developing any so-called "workshop-detection" software that caused "intentional failures" and threatened to sue Dragon Sector for slander and for violating hacking laws. 

Ah yes, legal threats when caught sabotaging your own product.

In our digital world, you don't even own a locomotive.

………

Dragon Sector got the trains running after discovering "an undocumented ‘unlock code’ which you could enter from the train driver’s panel which magically fixed the issue," Dragon Sector's team told 404 Media.

Newag has maintained that it has never and will never "introduce into the software of our trains any solutions that lead to intentional failures."

Yeah, that's why there is a fucking cheat code to override.  Not suspicious at all.

404 Media noted that Newag appeared to be following a common playbook in the right-to-repair world where manufacturers intimidate competitor repair shops with threatened lawsuits and unsubstantiated claims about safety risks of third-party repairs. So far, Dragon Sector does not appear intimidated, posting its success on YouTube and discussing its findings at Poland’s Oh My H@ck conference in Warsaw. The group is also planning "a more detailed presentation" for the 37th Chaos Communication Congress in Hamburg, Germany, at the end of December, The Register reported.

We really need to start prosecuting people who do this, and I mean people, not corporations, and put them in jail.

This is extortion and fraud, pure and simple.

02 August 2021

Headline of the Day

Right to Repair Shouldn’t Exist – Not Because It’s Wrong but Because It’s So Obviously Right
—The Register

This is truer than taxes, as Chucky Dickens might say.

In a just world, where companies aren't allowed to rent seek to the detriment of society, this would never have been an issue.

26 July 2021

From the Department of About F%$#ing Time

The FDA has finally decided to start enforcing the laws that require companies to allow their customers to repair what they own.

The vote was unanimous, but I do not that there would have been a vote at all but for the fact that newly appointed FTC chair Lina Khan pushed for this:

The “Right to Repair” movement seems to be having a moment.

Earlier this month, President Biden signed a broad executive order that — among other things — tasked the Federal Trade Commission with tackling “unfair anticompetitive restrictions on third-party repair or self-repair of items, such as the restrictions imposed by powerful manufacturers that prevent farmers from repairing their own equipment.” Then, just last week, the FTC followed the White House’s lead and unanimously voted to take action.

If this policy push ultimately leads to “Right to Repair” laws being passed, you might be able to easily fix your own ailing gadgets with official repair manuals and parts. Not exactly the handy type? That’s okay — you may also have access to a wider array of third-party repair shops and technicians to help you instead.

Restrictions on repair can “significantly raise costs for consumers, stifle innovation, close off business opportunity for independent repair shops, create unnecessary electronic waste, delay timely repairs, and undermine resiliency,” said Commission chair Lina Khan in a statement on Wednesday. But it’s important to remember that, despite everything the FTC has said so far, we’re still very much at the beginning of a long road.

………

The problem lies in cases where those companies essentially restrict people who own their products from finding other ways to service them. You might have heard some of the horror stories: Some tractors need specific software and proprietary tools to be repaired, all but ensuring farmers and third-party technicians can’t fix issues on their own. Smartphones rely on highly specialized parts to function, but they’re often glued into place with adhesives, making some repairs needlessly difficult. And at least one camera maker has stopped the flow of replacement parts to third-party repair shops, putting their livelihoods at risk.

In the face of all that, “Right to Repair” advocates argue that manufacturers should provide independent technicians and the people who own their products — like you and me — access to the tools, parts and information needed to fix the things we own.

………

The FTC says it plans to “devote more enforcement resources” to going after companies that unlawfully restrict repair options, particularly those that violate the Magnuson-Moss Warranty Act. (Translation: The Commission will consider suing companies with demonstrably shady warranty tricks.) And that’s where you come in.

………

“What the company can’t do is say ‘Look, we have this part available, you have to pay for it, and if you opt for any other option, we will void your warranty’,” [law prof Aaron] Perzanowski said. The heart of the issue here is that a company can’t require you to pay for official parts or service as a condition of keeping the rest of your product’s warranty intact.

Here’s another example: Your phone’s battery life isn’t quite what it used to be, so you screw up your courage, grab a tiny screwdriver, and discover a few of those pesky “warranty void if removed” stickers inside. Turns out, those aren’t okay either, since they “prevent or discourage consumers from using third-party parts or third-party servicers” as Perzanowski put it.

………

A White House fact sheet summarizing President Biden’s executive order calls out cellphone manufacturers that “impose restrictions on self and third-party repairs,” and an FTC report presented to Congress earlier this year contains comments from a repair shop owner that call out Apple specifically. Apple didn’t address the issue but pointed to a page in its Environmental Progress Report where the company claims “customers should have convenient access to safe and reliable repair services.”

The law says that it is illegal for companies to condition warranties on who can repair their products (the Magnuson-Moss Warranty Act), but companies are trying to extract illegal rents from their customers.

The FTC, and the DoJ need to nail them on the wall over this.

07 July 2021

More of This

Joe Biden has signed an executive order giving farmers the right to repair their own tractors.

This is something that always seems to founder the rocks of the McConnell reef, and it is good policy, the right of people to what they own should be sacrosanct, and it shows the farmers, and the independent repair shops who serve those farmers, that it's not all talk.

Tractors, with John Deere being a particularly egregious c%$# about it, have increasingly been locking farmers out of their own equipment, to the degree that older tractors actually have a higher resale value than newer models.

President Joe Biden will direct the U.S. Federal Trade Commission to draft new rules aimed at stopping manufacturers from limiting consumers’ ability to repair products at independent shops or on their own, a person familiar with the plan said.

While the agency will ultimately decide the size and scope of the order, the presidential right-to-repair directive is expected to mention mobile phone manufacturers and Department of Defense contractors as possible areas for regulation. Tech companies including Apple Inc. and Microsoft Corp. have imposed limits on who can repair broken consumer electronics like game consoles and mobile phones, which consumer advocates say increases repair costs.

The order is also expected to benefit farmers, who face expensive repair costs from tractor manufacturers who use proprietary repair tools, software, and diagnostics to prevent third-parties from working on the equipment, according to the person, who requested anonymity to discuss the action ahead of its official announcement.

………

The Biden Administration effort comes as the European Commission has also announced plans for new right-to-repair rules that would govern smart phones, tablets, and laptops. Environmental activists have said that restrictions on repairs encourage waste by making consumers more likely to throw out damaged items because of the high cost of repair.

But tech companies and manufacturers have warned that opening access to underlying software and services could endanger Americans, from improperly installed batteries on tech devices to modifications on tractors and other heavy equipment that could bypass environmental and safety systems.

By, "Endanger Americans," the tech and agricultural equipment companies mean, "Endanger our monopoly rents."

Now get to work on laws that prevent manufacturers from doing this, though one would think that the anti tie-in sales provisions of the Magnuson—Moss Warranty Act should already cover this.

20 February 2021

Rule 1 of Regulating Businesses: Businesses Will Lie to Avoid Regulation

Rule 2 is, "See Rule 1."

Case in point, when faced with the prospect of regulation enforcing a right to repair, John Deere lied when it said that future products would allow for more maintenance to be performed by the farmers themselves.

These products are out now, and they are not user-repairable, and intentionally designed not to be user repairable:

In September 2018, a trade group that represents John Deere and a series of other tractor and agricultural equipment manufacturers made a promise intended to stave off increasing pressure from their customers and to prevent lawmakers from passing what they said would be onerous repair regulations. They vowed that, starting January 1, 2021, Deere and other tractor manufacturers would make repair tools, software, and diagnostics available to the masses.

This "statement of principles," as it was called at the time, was nominally designed to address concerns from farmers that their tractors were becoming increasingly unrepairable due to pervasive software-based locks that artificially prevented them from fixing their equipment. As Motherboard repeatedly reported at the time, farmers were being forced to go to "authorized" John Deere dealerships and service centers to perform otherwise simple repairs that they could no longer do because they were locked out of their equipment and needed special software to unlock it. To get around this, some farmers had begun hacking their tractors with cracked software from Ukraine.

A host of states were considering "right to repair" legislation that would have compelled Deere and other manufacturers to abandon these artificial software locks, to make repair tools and guides available to the general public, and to, broadly speaking, allow farmers to fix the tractors they owned.

Deere, the Association of Equipment Manufacturers (the lobbying group that represents Deere and several other large manufacturers), and the Equipment Dealers Association announced this "commitment" to farmers in order to prevent any of this legislation from passing; the thinking was that if manufacturers like Deere provided some of the things that right to repair legislation would have required, they could explain to lawmakers that these bills (which provided more consumer control) weren't actually necessary.

This was a big deal in the farm world. In California, The Far West Equipment Dealers Association (which represents authorized dealers in seven western states) signed a "Memorandum of Understanding" with the California Farm Bureau that enshrined this statement of principles, printed out a giant poster of it, and then displayed it in a signing ceremony and photo-op. It was seen as a grand compromise, and farmers were the winners.

………

It is now three years later. The agreement is supposed to be in effect. No right to repair legislation has been passed. Deere, the dealers, and the manufacturers got what they wanted. And, yet, farmers are still struggling to get anything promised in the agreement.

………

Kerry Sheehan, iFixit's head of US policy, points out that currently, the "only John Deere repair tools we can find" are these children’s toys.

David Ward, a spokesperson for the AEM, the manufacturers' lobbying and trade group that often represents John Deere, told Motherboard that "Equipment manufacturers support farmers right to repair their equipment. Comprehensive repair and diagnostic information is now available for the vast majority of the tractor and combine market through authorized dealers. While we do not track it, specific information on pricing varies based on manufacturer.” A follow-up email from Motherboard that asked if he could point to a single instance where this is actually the case, or a single manufacturer that explains to farmers where they can get this information or these tools, was unreturned.

………

New sensors and software in tractors have led to this problem. For decades, many farmers did their own repairs. By-and-large, they can no longer do this: the proliferation of onboard computers and fancy equipment in newer models of tractors and combine harvesters has made it hard for farmers to repair the tools they need to keep the country fed.

………

The problem is that farmers often don’t have access to the diagnostic software and repair tools they need to make the fix. According to U.S. PIRG, the John Deere S760 combine harvester has 125 different computer sensors in it. If those sensors start throwing an error code, the combine won’t run and the farmer doesn’t have immediate access to the tools they need to fix the problem.

"It doesn’t matter how industrious they are, what their planting window looks like, or if their tractor goes down right as weather threatens to destroy their crop—modern farming equipment is designed so that farmers need to call the dealership to repair their machines," O'Reilly said.

………

The problem with new machines is so bad that farmers are taking drastic action to repair their own equipment. Some have become hackers, using software and tools they’ve found online to diagnose and repair their equipment. Others are buying 40-year old tractors because they still function and they’re more repairable than new models.

As an aside, these "40-year old tractors" are now selling for more money than their newer counterparts.

As the problem has become more pronounced, legislators are trying to pass right-to-repair laws that would help farmers repair their own equipment. LC 1562 in Montana is one example, a simple piece of legislation that would make it easier for farmers to access the information they need to make repairs.

“What the bill does, overall, is give the owner the ability to purchase the diagnostic tools to make repairs themselves, saving time and money,” Katie Sullivan, a Missoula area state representative said during the town hall. “It supports farmers who don’t have the time to wait for mechanics or have the extra money to spend just to fix a small issue.”

………

Deere has claimed that it can’t allow farmers access to the computer system at this level because it’s a security risk and might lead to farmers breaking federal law. “Sometimes, these modifications can be altered and now the machine is not functioning as it was intended,” Vancil said at a webinar about right to repair with the Florida Farm Bureau last week. “It also starts getting into some areas, if you're talking about emissions, that get into the area where you start having federal topics being introduced from an emissions standpoint.”

This is the same reasoning used by car manufacturers in their attempts to hamstring independent car repair shops.

It is, and remains, complete bullsh%$.

………

It would not be difficult for John Deere and other manufacturers to comply with a right to repair law, or, at the very least, to abide by its own promise. Europe has had some right to repair regulations which require "standardized access to repair and maintenance information (RMI) systems to provide repair and maintenance information for vehicles used in agriculture and forestry" since 2013, and manufacturers comply with those.

And so the solution in the United States seems like it's going to have to be the same. Not a promise from manufacturers and dealers, but legislation with the force of law.

As is always the case, with profit driven businesses.

They will not voluntarily cede a revenue stream, even if it is unfair and abusive, until such time as they are forced to through statute or regulation.


25 May 2020

Support Right to Repair Legislation

The hobbyist repair site iFixit has released a large online database of repair instructions for ventilators, which means that hospitals who desperately want to keep their equipment running will have an alternative to the overpriced, and frequently unavailable, support from the manufacturer and their distributors:
Teardown and repair website iFixit has just posted what its CEO Kyle Wiens says is “the most comprehensive online resource for medical repair professionals.” The new database contains dedicated sections for clinical, laboratory, and medical support equipment, in addition to numerous other categories of devices. It also provides more than 13,000 manuals from hundreds of medical device manufacturers.

Wiens says the effort began with a crowdsourcing campaign to collect repair information for hospital equipment, with a focus on “ventilator documentation, anesthesia systems, and respiratory analyzers — devices widely used to support COVID-19 patients.” But the effort grew from there, spanning more than two months as iFixit added dozens more staff members to the project; began talking to more biomedical technicians, doctors, and nurses about their day-to-day needs; and started collecting and cataloging information from libraries and other sources.

“Hospitals are having trouble getting service information to fix medical equipment — and it’s not just a COVID-19 problem. We’ve heard countless stories from biomedical technicians (biomeds, for short) about how medical device manufacturers make their jobs more difficult by restricting access to repair information,” Wiens writes in iFixit’s blog post about the new database. “Thanks to travel limitations, the problem is bigger than ever. Manufacturer service reps can’t keep pace with the growing demand for repair of critical hospital equipment. Even if they could, they can’t respond as quickly as the biomeds, already at the front lines.” 
Needless to say, OEMs hate right to repair, because it cuts out a profit stream.

To them, I say, f%$# you, without lube.

25 November 2019

Yes, $350 Screen Replacements are a Money Loser

So says Apple about its iPhone repairs, where it claims that it loses money on each repair that it makes.

So the unaffiliated repair shop down the street can fix it for $100.00, but apple can't at 3½ times the price.

I want their accountant.

Actually, I don't want their accountant, I want whatever their accountant is smoking:
It can be tough in the repair industry, and no one knows that better than struggling corporation Apple.

Cupertino has long been criticized for trying to control what its customers can do with their products, and especially so for charging what critics have said in an unjustifiable mark-up on repairing everything from iPhones to MacBooks.

But it’s just not true, the iGiant revealed this week to US Congress: in fact, despite charging between double and triple what other repair shops charge for fixing problems, Apple (2018 profit: $60bn) actually loses money on its repair business.

Asked by the House Judiciary subcommittee to “identify the total revenue that Apple derived from repair services,” the Cupertino idiot-tax operation revealed [PDF] that: “For each year since 2009, the costs of providing repair services has exceeded the revenue generated by repairs.”

That’s right, it may charge you $329 for a screen replacement that costs $100 everywhere else. Or $80 for a battery than costs $30 across the street. Or even $475 to replace a single key at an Apple store. But poor old Apple is making a loss every time.

Which is, of course, nonsense, though it’s interesting to explore how Apple can make the claim with a straight face. And the answer is creative accounting.

………

In short, Apple has, for years, carefully restricted the number of repair shops that can service its products in order to maintain artificially high prices – prices that it often sets for its authorized outlets. And it has gone to some lengths to discourage any repairs to its products outside of those authorized outlets or its own stores.

But people have grown fed up with the situation – hence the congressional review. That has resulted in a slow and carefully controlled expansion of independent repair shops approved by Apple. But even now someone at such an outlet has to go through an official Apple repair course before they’re allowed to touch its products. And Apple has put plenty of controls on both the course and any subsequent evaluation and approval of people that want to repair its products independently.

Apple defends this blatant market control in a dozen different ways in its responses, painting a picture of super-complex machinery that requires specialist and highly trained technicians. It’s nonsense but for some reason it’s effective, especially when people spend small fortunes on beloved electronics.

………

Even accounting for Apple’s BS however, how does it justify the claim that it is actually losing money on its repair business, despite charging multiples of what every other repair business does?

Easy: it counts its own ridiculous repair costs as what customers would have paid had they not taken out its over-price warranty. So if a customer pay $199 for AppleCare+ for their iPhone XS Max and brings it in to replace the screen, paying just $29 instead of the $329 out-of-warranty costs, Apple reckons it has just lost $101 – because that’s what the customer would have paid if they didn’t have a warranty.

Of course that completely ignores the fact that it costs Apple nowhere near $329 to replace the screen of a iPhone XS Max. We have no idea how much it does cost and Apple isn’t going to tell us either but that is how you get away with ripping people off while claiming poverty at the same time.
The cult of Apple is a manifestation of PT Barnum's observation about the natural rate of increase of suckers,

27 October 2018

Some Sanity from the Library of Congress

The Library of Congress regulates how people interact with copyrighted digital equipment, and they just ruled that you have a right to break the manufacturers' digital rights management (DRM) in order to repair your device:
The Librarian of Congress and US Copyright Office just proposed new rules that will give consumers and independent repair experts wide latitude to legally hack embedded software on their devices in order to repair or maintain them. This exemption to copyright law will apply to smartphones, tractors, cars, smart home appliances, and many other devices.

The move is a landmark win for the “right to repair” movement; essentially, the federal government has ruled that consumers and repair professionals have the right to legally hack the firmware of “lawfully acquired” devices for the “maintenance” and “repair” of that device. Previously, it was legal to hack tractor firmware for the purposes of repair; it is now legal to hack many consumer electronics.

Specifically, it allows breaking digital rights management (DRM) and embedded software locks for “the maintenance of a device or system … in order to make it work in accordance with its original specifications” or for “the repair of a device or system … to a state of working in accordance with its original specifications.”
The Digital Millennium Copyright Act (DMCA) has always been a horrible law, but no where is it worse in cases where it allows manufacturers to lock people out from repairing items that they bought and paid for.