19 July 2024

Speaking of Computer F%$# Ups


This Time Lapse of Airline Flights is Nuts

It appears that the US State Security Apparatus' favorite cybersecurity operation, CrowdStrike, blue screen of deathed a significant proportion of the business machines running Windows 10 offline much of today, causing airlines, banks, hospitals, etc. to shut down worldwide. 

They appear top have found the problem, but I do not expect any meaningful consequences for this cluster-f%$#:

Airlines grounded flights. Operators of 911 lines could not respond to emergencies. Hospitals canceled surgeries. Retailers closed for the day. And the actions all traced back to a batch of bad computer code.

A flawed software update sent out by a little-known cybersecurity company caused chaos and disruption around the world on Friday. The company, CrowdStrike, based in Austin, Texas, makes software used by multinational corporations, government agencies and scores of other organizations to protect against hackers and online intruders.

But when CrowdStrike sent its update on Thursday to its customers that run Microsoft Windows software, computers began to crash.

………

A cyberattack did not cause the widespread outage, but the effects on Friday showed how devastating the damage can be when a main artery of the global technology system is disrupted. It raised broader questions about CrowdStrike’s testing processes and what repercussions such software firms should face when flaws in their code cause major disruptions.

No, this did NOT raise, "Broader questions about CrowdStrike's testing process," it answered questions.

The answer is that CrowdStrike does not care, and they do not have to, because f%$#ing sh%$ up like this never results in significant sanctions against incompetent software vendors.

………

But problems stemming from CrowdStrike’s products have surfaced before. In April, the company pushed a software update to customers running the Linux system that crashed computers, according to an internal CrowdStrike report sent to customers about the incident, which was obtained by The New York Times.

The bug, which did not appear to be related to Friday’s outage, took CrowdStrike nearly five days to fix, the report said. CrowdStrike promised to improve its testing process going forward, according to the report.

So, it's happened before, and there were no meaningful consequences.  

This ain't even a cost of doing business.  They save money by not doing proper quality control, and their customers pay for it. 

Cybersecurity and fault tolerance don't make them any money, so companies like CrowdStrike don't bother.

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