HP, the misbegotten child that was spawned when Carly Fiorina destroyed Hewlett Packard, instituted a new policy, if you call technical support, they will delay all calls by at least 15 minutes, because customers should go online and deal with their crappy website.
Rather unsurprisingly, when this started getting press coverage, they reversed this policy.
Just to remind you what HP has done:
- Sells its printers with almost empty ink cartridges, which are then further drained during "calibration".
- Prohibit their multi-function devices from scanning if the ink is out of date or empty.
- Roll out updates which sabotage the ability to use 3rd party ink cartridges.
- Put a delay in the sabotage in order to make sure as many people as possible update the printer before the trap is sprung.
- Set cartridges to empty when they have 20% ink remaining.
- Tricks customers into irrevocable ink subscription programs.
- Abuse the DMCA in an attempt to make 3rd party ink cartridges a felony.
- Charges over $10,000.00 a gallon for said ink, "More than the semen of a Kentucky Derby winner.
Seriously, HP makes Comcast look like Bernie f%$#ing Sanders.
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