Cue Mel Brooks
Who would have thought that SiriusXM was deliberately making unsubscribing as difficult as possible?
Rather unsurprisingly, a court in New York Court has announced the obvious:
Satellite radio provider SiriusXM made it too hard for customers to cancel their subscriptions, a New York judge ruled this week.
New York Supreme Court Justice Lyle Frank concluded in a Thursday ruling that the company allowed subscribers to sign up through an easy Web-based form, while it routed cancellations through a phone-based customer service system.
“Given the inevitable wait times that come with a live customer service agent, and the again undisputed fact that [SiriusXM’s] agents first go through an evaluation and offer process with the customer before proceeding to cancel, their cancellation procedure is clearly not as easy to use as the initiation method,” Frank wrote.
………
New York Attorney General Letitia James sued SiriusXM late last year, arguing it was “trapping consumers in subscriptions and maintaining deliberately long and burdensome cancellation processes.” James said customers were forced to sit through lengthy six-part conversations and hear up to five offers to keep subscriptions before they could cancel, practices she argued were a violation of state law.
0 comments :
Post a Comment